Due to the interest of the dispatcher/scheduler training and the transit supervisor training, NDOT has partnered with CTAA to offer additional dates for these trainings.

Community Transportation Association of America (CTAA) Dispatcher/Scheduler Training

When: October 4-5, 2023

Time: 9 A.M.-4:30 P.M. each day

Where: Virtual

Effective dispatching can make or break a community transportation organization. In its mission to ensure the effectiveness and viability of community transportation organizations, this two-day virtual training program is designed for demand response operations. The PDS training program provides skills to increase expertise in developing improved communication and working relationships between the reservations, scheduling and dispatching functions. The workshop covers service to people with disabilities under the Americans with Disabilities Act, customer service skills, best practices of the Reservationist, Scheduler and Dispatcher as they work together to build efficient trips and meet customer needs, and the central role of the Dispatcher in any emergency situation.

Attendees must participate in both days (October 4-5, 2023) to receive the CTAA PDS Certification (valid for three years).

Registration is required via the Transit Manager Portal and is limited to 20 participants. Online access details will be emailed to participants after the registration deadline.

Day One

• Relationship among reservationists, schedulers and dispatchers
• The Americans with Disabilities Act (ADA) and service to people with disabilities
• Recent revisions to the ADA
• Customer driven service
• Six truths of effective customer service
• Responding to angry customers
• Customer complaint process
• The role of the reservationist
• Effective trip reservation best practices

Day Two

• The role of the scheduler
• Effective trip scheduling best practices
• Scheduling problem solving
• Computer aided dispatch and scheduling software
• The role of the dispatcher
• Dispatcher responsibilities
• Role of technology for the dispatcher
• Dispatch emergency policies and protocols
• Dispatcher as the leader in emergency situations
• Evaluating real life dispatcher policies and protocols in emergencies
• Fire
• Dangerous person on transit vehicle
• Vehicle accident

Community Transportation Association of America (CTAA) Certified Community Transit Supervisor Training Program

When: October 18-19, 2023

Time: 9 A.M.-4:30 P.M. each day

Where: In-person at the Kearney Holiday Inn – 110 2^nd Avenue, Kearney, NE 68847

Presenter Dan Mulraney will lead the CTAA Certified Community Transit Supervisor training program to address core transit industry supervisory skills in front line management, human resources management, operations and safety management, and performance-based management.

To meet the unique challenge facing supervisory personnel, CTAA has developed the two-day Certified Community Transit Supervisor “7.0” program. This workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course to be completed by registrants prior to the workshop.

The web-based prerequisite course (complimentary) will include the supervisor’s role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities.

All trainees who successfully complete the exam component of the workshop will be professionally certified by CTAA with the designation Certified Community Transportation Supervisors (CCTS); this certification is valid for three years.

Registration is required via the Transit Manager Portal and is limited to 20 participants.

A block of hotel rooms is available at the Holiday Inn Kearney, 110 2nd Ave, Kearney, NE 68847, 888-465-4329 or 308-237-5971, with direct bill to NDOT.